Towards a Stakeholder Analysis of an ERP Adoption in a Higher Education Institution

This study presents a case study carried out in a public Higher Education Institution (HEI) that adopted an ERP solution for its economic management processes. The objective of this study is twofold. First, we attempt to understand how the process of selection, implementation, use and maintenance of the ERP have evolved in the HEI. Second, we attempt to analyze how the different employee roles changed along the whole process and how they perceived the process. The research methodology is a combination of different research methods and techniques. Next we will explain in detail the case study background and the research methodology. Finally, we present the key aspects that we will present in the workshop.